Your AI customer service agent

Amplify your productivity.
Not headcount.

Deploy intelligent AI agents for your customers, employees, CXOs, and yourself -- delivering real-time, connected experiences that amplify productivity, customer experience, and operational excellence across every channel, at scale.

Deploy. Resolve. Scale.

Get Started See how it works
Dubai AI Seal / Tier E #1 AI Company on F6S / Jun 2025
mpliphi agent / live
Hi, I placed an order 3 days ago but haven't received a shipping confirmation yet. Order #4821
mpliphi agent
I've found your order #4821. It shipped yesterday via DHL -- tracking number DE4892710. Expected delivery is tomorrow by 5 PM. I've also sent the tracking link to your email. Anything else I can help with?
That's perfect, thank you!
Agent activeResolved in ~40s
50,000+

Conversations handled monthly

50+

Languages supported

24/7

Always-on, across every channel

99.9%

Uptime SLA guaranteed

Built for the way you work

Four audiences.
One agent platform.

Deploy intelligent AI agents for your customers, employees, CXOs, and yourself.

Your customers

Booking and Customer Service Agents handle reservations, resolve tickets end-to-end, and know exactly when to escalate to a human -- 24/7 across WhatsApp and email.

Your employees

A Co-Pilot Agent drafts replies, summarizes conversations, and extracts action items in real-time -- your team stays in control, 10x faster.

Your CXOs

Full visibility into every conversation -- resolution rates, response times, and satisfaction scored automatically, so leadership sees the numbers without asking.

Yourself

The Inspire Me Agent gives you a starting point on demand -- a draft reply, a piece of content, a next step -- instead of a blank page.

What that looks like for your customers

One agent covers the whole journey, from the first question to the follow-up. Nothing gets handed between systems, and nothing drops between them.

  1. 01

    Discover

    We help your customers discover your products through chat or email.

  2. 02

    Inspire

    We inspire them with what you offer, in the same conversation.

  3. 03

    Book

    We let them book your products without leaving the chat.

  4. 04

    Collect

    We send payment links and collect the payment.

  5. 05

    Issue

    We issue the ticket, invoice, or confirmation automatically.

  6. 06

    Remind

    We remind them on the days that matter, before and after.

  7. 07

    Support

    We handle the support that follows, on the channels they already use.

Meet your AI agent team

One platform. Two powerful agent types. Infinite scale.

Every agent is configured, deployed, and run for your organisation -- not software you buy and figure out alone.

Fully Autonomous

Autonomous Agent

Handles queries independently, end-to-end -- no human intervention required.

"Agents that never sleep."
  • Pulls answers from databases, documents (RAG), and live web search
  • Makes decisions, takes actions, resolves tickets automatically
  • Smart escalation -- hands off to humans only when necessary
  • Works 24/7 across WhatsApp and Email
Human + AI

Co-Pilot Agent

Works alongside your human team to make them 10x more productive.

"Your agents become 10x faster with AI in their corner."
  • Suggests responses, drafts replies in real-time
  • Summarizes conversations, extracts action items
  • Human stays in control -- AI handles the grunt work
  • Perfect for complex queries requiring human judgment
How it works

Go live in hours, not days.

Four simple steps to transform the way you work.

01

Choose your product

Running more than one brand? A retail group might set this up separately for Brand A and Brand B -- each with its own knowledge, tone, and channels.

02

Choose your channels

Should the agent answer on email, WhatsApp, or both? Pick the channels your customers already use -- mpliphi covers them from day one.

03

Connect your knowledge

Drag and drop your documents, connect your database, or just point to your website -- mpliphi learns your business however is easiest for you.

04

Human in the loop

Monitor everything through a command centre, and take over any conversation whenever you want -- full visibility, full control.

Our live use cases

A set of services and use cases,
live today.

mpliphi is not just software you buy and figure out. These are things we build, configure, and run for your organisation -- unified, real-time, and reliable at scale.

You tell us what you need. We handle the rest and make sure it actually works.

For Customers

Booking Agent

Handles reservations, reschedules, cancellations, and availability checks across WhatsApp, email, and web -- 24/7, without a single human in the loop.

For Customers

Customer Service Agent

Answers queries from your database, documents, and the web. Resolves tickets end-to-end and knows exactly when to escalate to a human.

For Teams

PM Agent

Tracks project milestones, sends status updates, flags blockers, and keeps everyone aligned -- so your project managers can focus on decisions.

For Customers

WhatsApp Agent

Handles full conversations on WhatsApp Business -- orders, support, and FAQs -- in the channel your customers already use, 24/7.

For Teams

Email Agent

Reads, triages, and replies to customer email -- drafts on brand, resolves what it can, and routes the rest to the right person.

For You

Inspire Me Agent

On-demand ideas and drafts -- replies, content, next steps -- whenever your team needs a starting point instead of a blank page.

For Teams

Ticket Agent

Creates, triages, and tracks support tickets end-to-end, so nothing sits unassigned in a queue.

Something else in mind?

Tell us the workflow you want handled and we will scope an agent for it.

Talk to us
Capabilities

What is under the hood

Enterprise-grade features that actually work.

Multi-source intelligence

Answers from everywhere you keep them.

Databases, documents (RAG), websites, and real-time web search -- all unified into one reasoning engine, so your agent answers with your actual data, not a guess.

  • PostgreSQL, MySQL, MongoDB, Salesforce, Google Sheets
  • PDF, DOCX, and TXT documents via RAG
  • Live web search for anything not in your data
Order #4821
Order found in database
Tracking pulled from DHL
Sending tracking link to email
Smart escalation

AI knows when to hand off.

Autonomous does not mean unsupervised. When a query needs human judgment, the agent hands it off cleanly -- full conversation context preserved, nothing lost in translation.

  • Escalates only when necessary, not by default
  • Full context handed to the human agent
  • Configurable per query type or channel
Escalation
Refund request flagged as complex
Context and history attached
Handing off to support team
Analytics dashboard

See exactly what your agents are doing.

Track resolution rates, response times, customer satisfaction, and agent performance -- enterprise-grade visibility into every conversation, not a black box.

  • Resolution rate and response time tracked live
  • Customer satisfaction scored per conversation
  • Per-agent performance breakdown
Analytics
1,204 conversations this week
96% resolved without escalation
Updating satisfaction score
Platform capabilities

Powered by best-in-class technology.

Choose your LLM, pick your channels, connect your data. mpliphi adapts to your stack, unifying every source into one real-time engine. Zero integrations to build, zero data to sync.

Connects to

Your agents, already talking

mpliphi does not work in a silo. A support ticket can hand off context to a SnapaPro project plan, and resolved conversations flow straight to HiveLink for workforce visibility, with no human relaying files in between.

SnapaPro Planner
HiveLink Distributor
Veehive Mind Campaigns
Model flexibility

Your model, or ours to optimize

Powered by Claude, GPT-4o, Gemini, or other leading models. Choose based on your needs, or let mpliphi automatically select the best model for each query type.

Claude Anthropic
GPT-4o OpenAI
Gemini Google
Llama 3 Meta
Mistral Mistral AI
Deployment channels

Deploy where your customers already are

No app downloads, no friction, no learning curve. Connect once and reach every channel your customers use.

WhatsApp Business API
Email SMTP / Gmail / O365
Web Widget Embed on your site
REST API Headless / Backend
Microsoft Teams Enterprise
Slack Coming Soon
Use Cases

Built for your industry.

AI agents customized for your specific business needs.

Travel & Hospitality

Instant booking queries, cruise info, destination FAQs -- available 24/7.

E-commerce & Retail

Order status, returns, product recommendations at scale.

Financial Services

Account queries, loan status, secure document handling.

Healthcare

Appointment scheduling, prescription refills, insurance questions.

Education

Student support, enrollment queries, course information.

Real Estate

Property inquiries, scheduling viewings, document collection.

Verified and compliant

Not just claimed. Confirmed on the record.

Two credentials worth actually reading, not skimming past as a badge row.

Global ranking

Ranked #1 AI company on F6S

F6S is the world's largest founder network. Veehive was ranked the #1 AI (Artificial Intelligence) company globally in June 2025, not a self-issued badge.

F6S badge: Veehive ranked #1 AI company, June 2025
View F6S profile
Official certification

Verified by the Dubai Centre for Artificial Intelligence

Veehive is officially verified by DCAI as a legitimate AI service provider. The certification exists specifically to protect buyers from AI washing and fraudulent suppliers.

Dubai AI Seal, Tier E, Verified AI Supplier
  • Verified AI Supplier

    Authenticated by Dubai's official AI authority

  • Verified Business User

    Legitimate enterprise AI operations confirmed

  • Economic Contributor

    Recognized contribution to Dubai's AI economy

Verify our seal
SOC 2 Type II certified ISO 27001 certified GDPR compliant HIPAA ready

Your data never trains our models, is encrypted in transit and at rest, and you control retention policies. Data residency options are available in the UAE, EU, and US, backed by a 99.9% uptime SLA.

Testimonials

What our customers say

See what teams using mpliphi have to say.

“mpliphi reduced our response time from hours to seconds. Our customers love the instant support, and our team finally has time for complex issues.”
SK
Sarah K.Head of Support, Mishwar Holidays
“We were skeptical about AI handling customer queries, but mpliphi proved us wrong. The accuracy is incredible, and escalations are seamless.”
MR
Mohammed R.CTO, Drenvox Financial
“The WhatsApp integration was a game-changer. Our customers in the Middle East prefer messaging, and now we're available 24/7 in Arabic and English.”
LP
Lisa P.VP Operations, Waseet Commerce
Questions

Frequently asked questions

Most customers go live within 3-4 hours. Our onboarding team handles the heavy lifting -- connecting your knowledge sources, configuring channels, and training your AI agent on your specific use cases.

We support 50+ languages including English, Arabic, Hindi, Spanish, French, German, and more. The AI automatically detects and responds in the customer's preferred language.

Yes -- we support Claude, GPT-4, Gemini, and other leading models. You can choose based on your needs, or let our system automatically select the best model for each query type.

We charge based on conversations handled, not seats. This means you only pay for actual usage, and your costs scale efficiently with your business growth.

We are SOC 2 Type II certified and GDPR compliant. Your data is encrypted, never used to train models, and you control retention policies. We also offer data residency options in UAE, EU, and US.

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Ready to transform your operations?

Book a demo with our team and see mpliphi in action. We'll show you exactly how AI agents can transform your productivity and customer experience.

Email Us

sathish@veehive.ai

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